Introduction
Welcome to H5 ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI relationship advisory platform.
By using our service, you consent to the data practices described in this policy.
Your Privacy Matters
We are committed to protecting your personal information and maintaining your trust. All conversations with our AI counselors are treated with the highest level of confidentiality.
Information We Collect
Personal Information
When you register for an account, we may collect:
- Name and contact information (email address, phone number)
- Account credentials (username, password)
- Profile information you choose to provide
- Payment information (processed securely through third-party providers)
Conversation Data
To provide our AI counseling service, we collect:
- Messages and conversations with our AI counselors
- Chat history and interaction patterns
- Feedback and ratings you provide
Technical Information
We automatically collect certain information:
- Device information (browser type, operating system)
- Usage data (pages visited, time spent on platform)
- IP address and location data (general geographic area)
- Cookies and similar tracking technologies
How We Use Your Information
Service Provision
- Provide personalized AI counseling services
- Maintain and improve our AI algorithms
- Process payments and manage your account
- Provide customer support
Communication
- Send service-related notifications
- Respond to your inquiries and requests
- Send marketing communications (with your consent)
Legal and Safety
- Comply with legal obligations
- Protect against fraud and abuse
- Enforce our terms of service
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment processing
- Data hosting and storage
- Analytics and performance monitoring
- Customer support services
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal process or government requests
- Protect our rights and property
- Ensure user safety and prevent harm
Data Security
We implement robust security measures to protect your information:
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Strict access controls limit who can view your data
- Regular Audits: We conduct regular security audits and assessments
- Secure Infrastructure: Our servers are hosted in secure, monitored facilities
Conversation Privacy
Your conversations with our AI counselors are encrypted and stored securely. We do not read or analyze individual conversations for any purpose other than improving our AI models through anonymized, aggregated data.
Your Rights and Choices
Account Management
- Access: You can access and review your account information
- Update: You can update your personal information at any time
- Delete: You can request deletion of your account and data
Communication Preferences
- Opt out of marketing communications
- Choose notification preferences
- Control cookie settings in your browser
Data Portability
You can request a copy of your data in a portable format.
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content and recommendations
- Ensure security and prevent fraud
You can control cookie settings through your browser preferences.
Children's Privacy
Our service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
You can request deletion of your data at any time, subject to legal requirements.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our platform
- Sending you an email notification
- Displaying a prominent notice on our website
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: care@h-5.in
Address: G2 Thejus, Future Techno Village, Pangappara, Thiruvananthapuram, Kerala 695581
Phone: +91-80753 24709